General Terms and Conditions of Sale
We process your online orders directly and take great care in preparing every shipment.
Prices and delivery
All prices include VAT. Delivery to mainland France and Belgium is included for orders of 24 bottles or more, shipped together to a single address.
For orders of 1 to 23 bottles, a delivery charge of €28 per shipment applies. Orders are delivered by an independent carrier, UPS.
Our special Christmas gift boxes include delivery to mainland France and Belgium at no extra charge. If you add individual bottles to your order, delivery charges apply unless the total order reaches 24 bottles, including the bottles in the gift boxes.
Online delivery is available to mainland France and Belgium. For deliveries to other destinations, please contact us before ordering:
- Telephone: +33 (0)3 89 78 23 21
- Email: jbadam@jb-adam.fr
Deliveries to different addresses are treated as separate shipments and charged accordingly, even when placed and paid for as a single order.
A summary invoice will be sent to you by post within 48 hours of dispatch.
If you are absent at an agreed delivery appointment and a further delivery attempt is required, a fixed redelivery charge of €15 applies.
Packaging
Orders are shipped in cartons of 6 or 12 bottles. Where possible, please order in multiples of 6. You may mix wines and spirits in your order.
Magnums are packed individually. Each magnum counts as two standard 75 cl bottles when calculating the number of bottles in your order.
Availability and vintages
All products are available while stocks last. If a vintage sells out, we reserve the right to replace it with the following vintage.
Age restrictions
The sale of alcohol to anyone under the age of 18 is prohibited. By placing an order, you confirm that you are at least 18 years old.
Wedding discount
For your wedding, we offer a 10% discount on your order, excluding delivery charges. This offer cannot be combined with quantity discounts.
To receive this discount, please email jbadam@jb-adam.fr with a copy of your marriage banns or a certificate issued by your local authority confirming the wedding. We will send you a discount code by email.
Quantity discounts
The following discounts apply per delivery address, including bottles purchased as part of gift boxes:
- 48 bottles or more: 2%
- 60 bottles or more: 3%
- 120 bottles or more: 5%
Discounts do not apply to delivery charges.
Delivery issues and claims
Please check your order on delivery. If any items are damaged or missing, record the issue clearly on the delivery note and, where appropriate, refuse the affected shipment.
Please also contact us as soon as possible, preferably within 48 hours, with your order details and photographs where available, so that we can investigate promptly.
Once the issue has been reviewed by our team, missing or damaged goods will be replaced free of charge, without affecting your statutory rights. These reporting instructions do not limit your legal rights in the event of damaged, missing or non-conforming goods.
Right of withdrawal
For eligible online purchases, you have 14 calendar days from receipt of your order to notify us that you wish to withdraw from the purchase, without giving a reason.
To exercise this right, send us a clear statement of your decision by email to jbadam@jb-adam.fr or by post to:
Vins Jean-Baptiste ADAM
5 rue de l’Aigle
68770 Ammerschwihr
France
You must return the goods within 14 days of notifying us of your withdrawal. The direct cost of returning the goods is your responsibility. Please package them securely to prevent damage during transport.
For withdrawal from the entire order, we will refund the payments received, including standard delivery charges. Any additional cost resulting from your choice of a more expensive delivery option will not be refunded.
Refunds will be made within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.
Refunds will be made using the original payment method unless you expressly agree otherwise, at no additional cost to you.